We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at nick@rodoc.com.
Refund Solutions
- Refund to original payment method
- Contact us Directly if you wish to Exchange the item instead of refund to the original payment method. (Do not use the Return Page). Contact – Rodoc Leasing Sales & Service
When will I get my refund?
- After your return has been processed, you will receive a refund notice from us, and it will take an additional 1-3 business days for the refund to be returned to your original payment method. The refund to the store credit is immediate.
- If more than 15 business days have passed since we’ve approved your return, please contact us at nick@rodoc.com
International Orders – Mexico
Orders shipped to Mexico are subject to the following return policy:
- Return Window: Returns must be requested within 30 days of the delivery date.
- Restocking Fee: A 10% restocking fee will be deducted from your refund on all returned items.
- Return Shipping: The customer is responsible for all return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in transit back to us.
- Condition: Items must be returned in their original, unused condition and original packaging. Returns that do not meet this requirement may be refused or subject to additional deductions.
- How to Initiate a Return: Contact us at Phone: 419-692-5881, Email: Jesse@Rodoc.com before shipping any items back. Unauthorized returns will not be accepted.
Refunds will be processed within 5–7 business days of receiving and inspecting the returned item. Refunds will be issued to the original payment method.
Contact Information
Main Phone # 419-692-5881 Parts Direct # 567-600-8372